Privacy Policy
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Information We Collect

We may obtain personal information about you from various sources, including online.coldstonecreamery.co.id, when you call or email us or communicate with us through social media, or when you participate our parent, affiliate or subsidiary companies, business partners and other third parties.

When you create an account, personal information may be collected by us, including but not limited to; name, physical address, contact number, email address, date of birth and gender.

How We Use the Information We Collect

We may use the information we obtain about you to:

  • Register you for membership at our websites, and manage and maintain your account on the sites.
  • Provide products or services you request.
  • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone).
  • Maintain a record of the purchases you make on our sites.
  • Respond to your questions and comments, also provide customer support.
  • Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you.
  • Enable you to communicate with us through our blogs, social networks and other interactive media.
  • Operate, evaluate and improve our business and the products and services we offer.
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users.

Links to Other Websites

  • Our websites may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with online.coldstonecreamery.co.id. Linked sites may have their own Privacy Policies, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with online.coldstonecreamery.co.id, any use of those sites, or those sites privacy practices.

How We Protect Personal Information

  • We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

How to Contact Us

Customer Service:

Monday – Friday, working hour 08.30 – 17.30 WIB
Sahid Sudirman Center 27th Floor
Jl Jend Sudirman Kav. 86
Jakarta 10220, Indonesia
Email: [email protected]
Phone: (+62 21) 5746501 ext. 85051